Faq

Ordering & Payment

Q: How can I place an order?
A: Simply browse our collection, select your desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

Shipping & Delivery

Q: What are the shipping options and costs?
A: We offer standard and express shipping. Costs vary depending on your location and the shipping method selected. Details are calculated at checkout.

Q: How long does it take to receive my order?
A: Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Delivery times may vary based on location.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by a receipt. Please contact our customer service for a return authorization.

Q: How do I exchange an item?
A: To exchange an item, please return the original item as per our return policy and place a new order for the desired item. Refunds will be processed once the returned item is received and inspected.

Product Care

Q: How should I care for my jewelry?
A: Avoid contact with water, chemicals, and extreme temperatures. Clean with a soft, dry cloth after each use to maintain its shine. Store each piece separately to prevent scratches.

Q: Are your products hypoallergenic?
A: Most of our products are made with hypoallergenic materials, but we recommend checking the product description for specific details or contacting us if you have sensitivity concerns.