Shipping policy
Welcome to Bijou Éclat. We are committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Below, you will find detailed information about our shipping processes and policies.
Shipping Methods and Delivery Times
We offer several shipping options to accommodate your needs:
- Standard Shipping: Typically delivers within 5-7 business days.
- Express Shipping: Typically delivers within 2-3 business days.
- International Shipping: Delivery times vary by destination but generally take between 7-14 business days.
Shipping Costs
Shipping costs are calculated based on the weight of the items in your cart, the shipping method selected, and the destination address. You can view the exact shipping cost during the checkout process before finalizing your purchase.
Order Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the status of your delivery online.
International Shipping Information
Please note that international shipments may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by the recipient.
Shipping to Multiple Addresses
Currently, we do not support shipping to multiple addresses in a single order. If you wish to send items to different addresses, please place separate orders.
Damaged or Lost Shipments
In the rare event that your order is damaged or lost during transit, please contact our customer service team immediately. We will be happy to assist you in resolving the issue as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy.