Refund policy

At Bijou Éclat, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not entirely happy, you may be eligible for a refund under the following conditions:

• Eligibility: To qualify for a refund, items must be returned within 30 days of the purchase date. The items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Non-Eligible Items: Certain items are non-refundable, including earrings for hygiene reasons, and custom-made or personalized items unless they are defective.
• Process: To initiate a refund, please contact our customer service team with your order details at [email protected]. Once your return is approved, send the item(s) back to us at the address provided. We recommend using a trackable shipping service and insuring the package, as we cannot be responsible for lost or damaged returns.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected]. We will cover the return shipping costs and issue a full refund or replacement once the item is returned.

Please note that this policy is subject to change and does not affect your statutory rights. For any questions or further assistance regarding our Refund Policy, please contact us at [email protected].